Terms & ConditionsEvery effort has been taken to ensure that our descriptions, photographs and specifications of products are correct. Most of the products on this website are handmade, one-off and unique items therefore there may be slight variations. In the unlikely event that we are unable to supply any items, we will inform you of this as soon as possible.
If you change your mind about a purchase made from Dezigne we will provide a full refund (excluding postage costs) as long as you follow our returns policy.
Distance Selling Regulations state that the buyer should have the opportunity to inspect a product within 7 days of receiving it, as they would do in a shop environment and be able to change their mind and return it for a full refund. We are happy to honour this if you return the product (s) to us in an `unused, brand new condition' at your expense for exchange or a full refund.
To qualify for a refund the item must not have been `used or worn'. You may take items out of their packaging to inspect and check their suitability but if you intend to return the item do not use it but replace it in the original packaging.
If your item is faulty or damaged when it arrives we will replace or repair it straight away. Please do not attempt to repair or use a faulty item. Contact us and report the problem straight away.
We cannot be held responsible for products that are misused or damaged during use.
In all cases, before returning an item please contact us. If we agree that the return of the item is necessary then we will provide you with a Returns Number which must be quoted with the returned product.
Items must be unworn, unwashed, undamaged and unused with all original tags attached. Item(s) must arrive back to us within 14 days (21 days for International Orders)
The item must be suitably packaged and addressed for its return - we cannot be held responsible if am item is damaged or lost in transit back to us. Please ensure that adequate postage is paid for any returned items. We will always inspect returned products on arrival.
Please do not return anything before you have contected us first.
To contact us about returning a product please email us at firstname.lastname@example.org